Account and sign-in

Change your email address

Move your account to a new email address. You confirm the change from your inbox.

  1. 1Open Profile from the account menu.
  2. 2Next to your email, choose Change.
  3. 3Enter the new address and your password, then choose Send confirmation.
  4. 4Open the confirmation link we send to the new address. If one also arrives at your current address, open that one too.
  5. 5You land back on your profile with “Your email address is updated.” From then on you sign in with the new address.

Until you confirm, your profile shows “Waiting for you to confirm” with the new address, and you keep signing in with the old one.

Good to know

  • PopsicleAI emails go to the new address once it’s confirmed. Stripe receipts switch at your next purchase, or straight away if you change the email under Invoices & payment method on the Billing page.
  • Accounts that only sign in with Google or Apple need to set a password first.
  • If the link says it expired or was already used, start the change again from your profile.

Still stuck?

Write to us and a person will get back to you, usually within one business day.

Email support