Help center
How can we help?
Guides for every part of PopsicleAI, from your first study to connecting Claude.
Getting started
What PopsicleAI does and how to run your first AI interview.
Studies and interview guides
Set up a study: the goal, the guide, the format and what participants see.
Participants
What people see when they open your link, and how to help them.
Recordings and transcripts
Watch interviews, read transcripts and manage recordings.
Findings and reports
Turn interviews into themes with quotes, and share them.
Workspaces and team
Organize studies into workspaces and work with teammates.
Billing and minutes
How interview minutes, plans, packs and the free trial work.
AI tools and MCP
Connect Claude, ChatGPT, Cursor and more, and what they can do.
API keys
Use PopsicleAI from scripts and tools that can’t sign in.
Account and sign-in
Passwords, email, Google and Apple sign-in, and your account.
Privacy and data
What’s stored, where, for how long, and how to delete it.
Still stuck?
Write to us and a person will get back to you, usually within one business day.