Fix connection problems

The sign-in fails or loops

• Check the URL is exactly https://popsicleai.app/mcp, with nothing after it.
• Make sure you’re signed in to the PopsicleAI account you want to connect. The sign-in screen shows which account; choose Use another account to switch.
• Remove the connector in your AI tool, add it again, and connect.

It connected, but the tools don’t show up

• In Claude and ChatGPT, turn the PopsicleAI connector on for the chat you’re in.
• In editors, check the server is running in the MCP view, and restart it if not.

It worked before and stopped

• Check it’s still listed under Connected on the MCP and API keys page. If you disconnected it, connect it again.
• If your tool shows an authorization error, reconnect it from the tool’s connector settings.

Participants can’t join studies my assistant made

Studies use your interview minutes. Ask your assistant to “get my balance”, or check the Billing page. See Running out of minutes.

Still stuck? Email us the name of your AI tool and any error message it shows.