Running out of minutes

Running low

The header always shows how many minutes you have left. When you get low, the dashboard shows a banner and we email you, at most once per billing period.

Running out

• Interviews already in progress always finish.
• New participants see “This study isn’t accepting participants right now.” They never see anything about your billing.
• Your dashboard says new participants can’t join, and we email you when someone couldn’t start (at most once a day).
• Starting a new study asks you to add minutes first.

Keep studies running

• Buy a minute pack for an instant top-up.
• Choose or upgrade a plan. Upgrading mid-month adds the extra minutes straight away.
• Turn on overage if you have a plan.

If interviews used more than your balance, the billing page shows it as “Used past balance”, and it comes out of the next minutes you get.