Studies and interview guides
Voice or chat interviews
The difference between the two formats, and how each is billed.
| Voice | Chat only | |
|---|---|---|
| How participants answer | Speaking. They can also type, mute the AI and read its replies, or share their screen on a computer. | Typing in a chat window. No microphone needed. |
| What you get | An audio recording (plus any screen they share) and a transcript | A transcript |
| Minutes used | The actual length, billed per second | A flat 4 minutes per interview, free if the participant answered fewer than 3 times |
| Good for | Rich stories, tone of voice, walking through a prototype | Quiet places, sensitive topics, people who prefer to type |
Choose the format under How the interview runs. You can change it later; it applies to new sessions.
See How interview minutes work for the details of what counts.
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